I love the concept of “replaced for free” in this thread. Clearly those people are from countries that have no consumer protection laws -like when you pay for something, you get what you pay for.
Printrbot did nothing “for free”, they were paid, they just didn’t fulfil their end of the contract very efficiently.
@Mike_Thornbury , when these things are sold as a kit - it is up to the user to ensure that they don’t mess anything up. If this person would have bought an assembled printrbot, I would agree with you. But as stated…it was built by him.
The chance that the problem was a misconfiguration on his end is most likely. Printrbot did do this “for free”. They were paid, they fulfilled their end of the contract by providing electronics that were tested at the factory, and the user destroyed them (5x!!)
This is the reason why Brook, months ago, asked the community about making the price of the kit and the assembled model the same. Nobody seems to have trouble with the assembled kits, but people who were building their printrbots were doing things incorrectly, creating a shoddy printer, damaging things and blaming the result on printrbot, etc.
@Brook_Drumm that sounds very reasonable. Although I’m having a very hard time believing a customer being capable of destroying a board five times in a row, I’m giving you and printerbot the benefit of the doubt on this case, as far that such a thing is possible. One does not easily forget hard criticism. I don’t, in any case. And after a lot of bad experiences with suppliers, I tend to believe such stories. My apologies for that.
@ThantiK I didn’t break anything.
@James_Malenko You think. But if it is true Printrbot tests all it’s boards before shipping, something is wrong. Either Brook is lying, or you are not as skillful as you think you are. Or the mailman hates your guts. You have to admit, Printrbot did more than most companies would. So give it up. Nobody has anything to gain with this discussion.
Well I have built 2 printers Before that work fine. So maybe it was just bumped around during shipping.
@James_Malenko James, the things I’ve designed and built in my life… far more complex than a 3d printer. And I still do the most stupid things. Most recently I was convinced ( for almost a year) that my graphic display was faulty. You don’t want to know how much time that has cost me. It wasn’t. broke. at. all. It. was. perfect. I. was. the. Idiot. Makes me human, I think.
Lol obviously I make mistakes too, but I definitely did not break a board 5 times. If it was just 1, I may have thought that but not now. Anyways it’s over and I returned it for free for a full refund. Not my loss, printrbots.
I have worked with senior engineers with 20 years of experience who have had a ground reference in the wrong spot (and a tech checked him) it is so easy to make a mistake. If you got 5 doa boards… Something is wrong with your setup…
@Camerin_hahn Not necessarily true. A faulty series of boards, all with the same flaw, design or production, could easily produce such misery. But, in this case, unlikely.
@Jeff_Karpinski what was my last sentence?
Even without testing 5 board 5 fails would imply that 0 printrboards work in the wild.
@Jeff_Karpinski glad to see you can read, bro. 