$75 “Bot Spa” treatment for any metal Printrbot
https://printrbot.com/shop/bot-spa-treatment/
You pay shipping both ways, we fix anything for $75 & send it back
Yes, it’s cheesy, but memorable!
We also now have free USA shipping for any orders over $200!
And we are beta testing live chat support during business hours!
We still have a few dent/dings available for 25% off too.
Good stuff happening here.
Brook
This is actually a really cool concept
This is hilarious and also an insanely awesome idea.
Awesome idea haha. The live chat support has always been good to me if you’re talking with someone in the same country. Love it brook
I wanted to nix the concept after our brainstorm earlier this week, but it just stuck. Who wouldn’t want to send their printer on a little vacation getaway to be refreshed and renewed, right?! I grew on me. Now I can’t get it out of my head.
Plus, instead of chasing weird issues that may be hard to track down, and wasting valuable time… Just leave it to us. We can turn that fix around quick and have access to all parts and the best center knowledge. It will be cool.
Metal bots made on site here in America with all the machines to make everything in house makes this idea possible. Quality parts means it could last forever! Just give it a little Bot Spa treatment when necessary. 
More good customer support need next week!
Brook
Hmmm…fix it for $75 and it sounds like it includes replacement parts. That sounds nice.
Will people be able to ship add on parts too? Someone might send in a z probe for installation.
I am just a bit curious after reading this.
If it’s Printrbot parts, it should be ok. But 3rd party add ons won’t be supported. Like other electronics or hotends. Trying to keep it straight forward.
@Brook_Drumm does the simple 1403 include the wood variants or just metal?
Just metal.
Hey @Brook_Drumm , is the plane in the Spa graphic representative of your proximity to Sacramento International Airport? I believe you are in Lincoln, CA, correct? I live in Elk Grove, CA.
Just a happy accident we are across from Lincoln Air in Lincoln, CA
Sweet!
I’ll be at Maker Faire Bay Area this year and look forward to meeting you.
Do replacement parts only cover anything that cost $75 or less? I have two barely working extruders, one is basically gone (Ubis 13) and the other is in a pretty bad shape, and I was wondering if the bot spa treatment included replacing the Ubis 13, or at least just cleaning it up. I have several other unknown problems, too.
I’m so glad you are releasing this, though!
Check the details here: https://printrbot.com/shop/bot-spa-treatment/
If it qualifies (current model made of metal… Original parts…) we fix it.
If you have questions, please contact customer service for answers. They actually know best
Brook
Okay, thanks a lot!
Out of curiosity, how many people order/buy the bot spa treatment?
In not actually sure but it’s very low numbers. Most people get replacement parts if something breaks. Learning to trouble shoot with our help is really valuable and cheap. We don’t have any widespread issues. Last one I saw was a cable was cut so we replaced all the cables from extruder to be sure
Ah, I see. Do you get many that were hard to fix?
No, it’s all easy for us. Sometimes it’s hard to troubleshoot over email or chat, since some user error may be involved that we don’t know about. Intermittent problems are tough, but we just replace things in the process of elimination. It’s either mechanical or electronics once we eliminate user error. Having the bot in front of us makes it faster and our experts have seen everything so no user error and drawing from great experience makes it fast. Many returns we get back are either shipping damage (someone throws or drops a box) or software (older Windows) and it just works. Sometimes we video the experience to let the customer know it worked the first time.
Brook
Oh, that’s very nice. I suppose you have all the parts with you, so you can try lots of things at once without having to wait for shipping.
Thanks for releasing this option, it’s very useful 