constant crashing

when i connect over USB everything works fine untill i try to talk to it via S3D or pronterface. the board instantly crashes and it even crashes pronterface. i checked the baud rate and reinsstalled the drivers but it still says usb device not recognized when i connect it. has anyone experienced this?

Imported from wikidot

Hey.

Smoothie can’t make pronterface crash, that would likely mean this is a problem with your computer, OS or USB port.
What OS do you have ? What board type do you have ?
Can you please just in case install the latest version of the edge firmware, and the latest configuration example from the website ?

Thanks.

i have win7 and also tried on a win10 computer. i just got my 2nd x5 and ive reflashed the firmware, checked baud rate, got a shiny gold usb cable, ive looked at the troubleshoot section and tried switching power outlets and ferrite. but to no avail. could it be because im using 24v?

i should also add that i can plug it in and the lights stay flashing as long as i dont try to talk to it.

Can you try with nothing but USB plugged into the board please ?

i can leave just usb in and as long as i dont try to actually talk to the board it stays alive. but the second i tell it to home it crashes.

How many boards do you have, and does this happen on all of them ?

this is my second. i fried the first like a genius by connecting power and signal when trying to make a endstop. but i had the first for almost a year

Can I get several high quality pictures of the current board you are having problems with at wolf.arthur@gmail.com ( as well as a short summary of this discussion ) ?
Thanks.