Edited: Cleaning warning. this is the throat of the brand new E3D hotend I got, large step and large lump on side. It is grease and dust of metal from machining. Clean your new hotend before you use it. It may take more than hot water to get the grease out, rubbing alcohol and paper towels (TP) twisted into a stiff ‘tube cleaning thingy’ worked for me. The marks on top of the heatsink are from inserting the bowden brass ring and are normal according to happy users. If you box is smashed, it may or may not hurt the contents, check them regardless of the box condition, especially the thermistor. Hope it all works, fingers crossed.
Uh, both posts are up. Should I delete the second one?
I’d try getting them to ship you a new heat-break (FO’ FREE!), but nothing else is worth complaining about. The dented box didn’t put damage on the inside of that break. And the little bit of marking on the E3D v6 main body isn’t going to affect its performance and is completely normal for these products.
The metal dings you see, simply come from mass production. When you’re making these things in batches of 1000, they’re milled and dropped into a big box. They’ll get dings from the drops and they’ll get dings from others dropping onto them. These are not artisanally crafted by-hand one-offs.
@E3D-Online @Sanjay_Mortimer - able to help?
The E3D people are usually damn good with CS. I’ve personally never really had any issues, which I’m pretty sure others would say the same. I’m pretty sure they’ll get this sorted.
@E3D_Support should be the correct one to ping - though i doubt they’re still at available at 10:40 PM.
@Thomas_Sanladerer - aye, forgot about that one. Hopefully they’ll pick it up in the Morning.
@Sanjay_Mortimer , @Joshua_Rowley – this has little to do with the post at hand… I know this is a little gimmicky, but – would you guys ever offer anodized v6 bodies? A black ano would look awesome. So would red. Maybe as like a batch-preorder type thing?
@ThantiK anodizing heatsinks doesn’t just make them look cool, it makes them more effective. Anodizing the threads, on the other hand, might be an issue. The threads would probably ideally be cut after anodization, but there’s no way it would be worth machining, anodizing, then machining again.
I already talked with them and the $10 for shipping was their compensation. I guess I just expected so much more from all the descriptions of polished throat and nozzle. If this is normal then they don’t owe me anything but from my machining experience I feel the cost/value for me is not good. The reply I got about how the customer service person has never had box damage issues before, its like seriously? Ship much or just BS a lot? I am not going to waist the effort if they think ‘our shipping is perfect’ is realistic. The subtext of the reply was that I caused the damage somehow. what effing ever.
delete the other post since people replied to this one, I suppose. Thanks Thantik, sorry for the double posting.
@ThantiK LOL the ‘anodized’ heatsink on my Wanhao-ish i3 clone had primer under the black shiny coating… I swear, industrialization and capitalism are on one of those 3 wheeled choppers, dollar signs painted on the gas tank, Dodo feathers sticking out of the handlebar ends, at the apex of their jump over a tank of sharks, swimming in oil, mutant sharks… without enough inertia to make the landing…
I was about to call bullshit on the Anodization of a heat sink for better efficiency, but then thought about it and seems to make sense, then did a quick google for conformation! WOOT Always learning! http://www.aavid.com/product-group/extrusions-na/anodize (link to the article)
Nice article. I had heard along those lines but that explains it better. So should be good for the heat break and threads that are not screwed in.
Darn pressed send before I was done.
In my partners and my machine shop we take the time to stack parts and not just drop them in bins. Yes it costs us, but you work hard to make good looking parts you don’t want them all banged up. That’s how we work!
Recently I also received a packet from E3d in damaged condition. (The carton box was damaged same as the above pic). Inside the ‘Sock and Block replacement kit’ was damaged. I sent the photo to them. They agreed the issue and they have sent a new kit without any questions. (Replacement on the way). Previously I have received packets which used to have kind of Thermocol for isolating the parts.
This time they send it with Bubble pack. All the parts came out of the Bubble pack and shattered here and there…
There should be a very shallow step inside the throat. They write in an old post that the nozzle side is drill to slightly larger diameter. I think this should be shown in the drawing to avoid confusion.
Nice:blush:
After soaking and further scrubbing, that mark in the throat is not a disfigure in the surface, it’s dirty grease, from machining I guess. dark black gunk. so the throat actually looks ok after cleaning. however, if i had used it out of box without careful checking i would have grease with bits of metal in it shoved through nozzle by filament.
$15-20 chinese clone, sure chuck it in a bin. $50 I thought I was paying for quality better than mass produced chucked in a bin.
You don’t get mass production at all then