Hello everyone, I have been working with neopixels for a a few months now

Thank you all for your assistance. I will report back if the seller send me any information.

Update to all interested: Pixels were indeed damaged according to a message I finally received from the seller. They refunded me the money and said they are currently doing a new batch to solve the issue.

I think there is a good possibility they were fakes

@JP_Hidalgo thank you for he update