hi all i have an issue that i cannot work out! Hopefully someone can

hi all
i have an issue that i cannot work out!
Hopefully someone can help
I have the k40 laser engrave.
The laser is working fine when i hit the test button. however when i draw an image using coreldraw or laserdrw and try to sart engraving the laser head moves but the laser does not fire.
i cannot figure out why it wont fire?
Any one have any ideas??
Thank very much

Possibly you need to change your mainboard model in the software setup. You will find the mainboard model # on the actual mainboard inside the K40’s right panel (beneath the buttons/dials). And in the software you will need to check the device setup & make sure the model # is set to what your mainboard is. If not that, I have no idea.