Hi Everyone.  I'm taking over as Director of Support at +TypeAMachines in San Francisco. 

3D Printing
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Hi Everyone. I’m taking over as Director of Support at +TypeAMachines in San Francisco. We’re looking to hire a Tier I Support Technician. If you or someone you know is looking to work with 3D printing, this is a good starting gig.

Support Technician - Tier I

Job Title: Support Technician - Tier I
Work Days: Monday - Friday, between 9am - 6pm
Shift: Days
Shift Length: 8 Hours

Job Summary

Offering tier one support for 3D printers through Zendesk over email. Duties include:
Answer support tickets in Zendesk : diagnose, test, and solve customer’s 3D printer issues
Use web applications for work tasks : Inventory management, Shipping
Ship replacement parts
Monitor the forums and message boards : Assist users who haven’t found Zendesk.
Writing forum articles : Provide 3D printing recommended practices, tips, and techniques
Return customer support voice calls

Required qualifications
Excellent written and interpersonal communication skills.
Highly organized, able to multi-task, and demonstrate success working onsite in a fast paced environment.
Ability to work with people from diverse communities.
A positive attitude and terrible sense of humor.
Demonstrated ability to work autonomously and handle complex tasks.
Excellent attention to detail.
Fluency in both oral and written English

Preferred Qualifications
Experience with fused filament 3D printing and/or 3D modeling a plus
Experience with Linux working from a command line
Experience with embedded electronics - BeageleBone Black, RaspberryPi, Arduino
Experience with web design, forum moderation, social networking
Experience with video editing
Experience with ping-pong or skateboarding a plus
Additional written/spoken languages a plus

Qualified candidates should apply through the Type A Machines careers website at: http://www.typeamachines.com/pages/jobs using requisition job title Support Technician I. For questions about the position, contact nate@typeamachines.com.

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Is this remote work, or in SF?

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All Type A Machines employees are expected to be on-site on Thursdays at our San Leandro factory. The other days may be flexible, but this job does include physical repairs of machines, so on-site is the general expectation.

4

“Experience with ping-pong or skateboarding a plus” nice to see something about life/work balance.

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@Mark_MARKSE_Emery I can do both of those well but some of the other requirements are iffy :slight_smile:

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@Mark_MARKSE_Emery We actually have mandatory fun breaks for ping pong. Some things are non-negotiable.

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@matthew_bennett i like the way you think… I would also love to have a longboard track around our factory to clear the head.

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Arduino, video editing…check. Worked in manufacturing QC, used a bit of statistics…check. Sense of humor…absolutely a requirement, check! Owning a RepRap machine, check.

2500miles from Ohio, in warm warm warm SF…sadly, I’m not there.

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Is Elijah still these? He’s always been very helpful to us. BTW, who’s in charge of resellers these days? I used to deal with Chris Woolsey, but my understanding is that he’s no longer there?

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@American_3D_Printing Yes, Elijah is moving to a role in Production. Nate is in charge of our resellers program. I don’t know Chris Woosley, so he’s been gone a while.