Ok guys. So I got the machine yesterday and started setup. By all means dealing with the software is he’ll, but anyway I had other more important issues. Laser would not fire. Did some checking on all connection without success. Then this morning with fresh eyes I see this. So I can assume it’s dead?
Time to send global free shipping a message DOA
Cracked tube is a dead tube
Looks like a catastrophic failure of the outer water jacket! Bummer Dude!
It hurts so badly. I did send them a message yesterday regarding laser not firing and this morning they replaced asking for videos, etc so I just sent them this picture
Oh man… that’s sad… Good luck getting the replacement, hope it goes fast.
You should send a video about your homing issue as well @Ariel_Yahni_UniKpty
crap!
For those who bought on eBay and had a problem like this on arrival, how smoothly did the warranty /replacement process go?
Just to confirm that there are no other issues regarding the machine, if the tube is cracked I should not expect any reading from the ammeter correct?
@Martin_Carney i am working with my vendor to get my PSU replaced. It should be coming…
Is the general solution to get a refund? What’s the average refund I should get? I’m trying to source a tube that can be DHL directly to me
@Ariel_Yahni_UniKpty try looking for a 30-35w tube that’s what is actually in these machines
Thanks @Alex_Krause would it make sense to get something a little more powerful. What’s the top that the psu can handle
Not sure of the PSU but as wattage goes up on the tube they get longer they make a case extension for larger tube but it’s kinda pricey for what it is in my opinion
@Scott_Thorne might be able to answer your PSU question I’m pretty sure he has a 50w tube
@Ariel_Yahni_UniKpty …the psu at light objects is 235.00…and it’s huge…but it works good…I got the 50 watt tube from laser depot for 275.00
Thanks @Scott_Thorne wow. that’s way off my budget. I will need to make it pay for itself first. Need to find a reputable source to get the new tube fast and cheap
@Ariel_Yahni_UniKpty …you can contact the seller…good luck though…the seller is bought my k40 from gave me a complete run around…but I’ve heard good things about other sellers.
@Scott_Thorne was it globalfreeshiping?