Yeah Bri… It’s hard to talk to someone one on the phone now days…
@My_Makibox naw… Lol
@Brigham_Valdez yep… I trino printrbot is trying… They Might just b short handed
We don’t offer phone support but have hired 4 new support techs in the last week. Our response times to tickets are extremely fast. Phone support doesn’t scale, but we hope to add live chat next. We are pretty clear about our support methods and m very clear with support about policies that are designed to help people in the best way possible for a company our size. Keeping expectations realistic is part of our culture, but we can’t force people to read what they are agreeing to at purchase.
To be crystal clear, we don’t offer phone support. It may be a deal breaker for some but we are very open about it and understand people have choices. Some 3d companies do offer it. Our price points don’t have room for phone support.
We do admit we need to work on documentation and welcome feedback as to how we can improve. Better metal plus docs are out first priority. There are gaps there. I take full responsibility on that.
Brook
@javierymirna give printrbot a chance. The metal plus is new. I am sure @Brook_Drumm will follow through.
@Dat_Chu
hey Dat! good morning 
dude the last couple of days have been a complete waist of time lol even my wife got mad at my cuz the time I spent trying to make this thing work 
I know Brook says there’s new documentation coming, but that doesn’t fix the issue… Last night, “Aric” from their support team told me that based on the videos, he thought it was a loose pulley on the X axis… haha man I thought: “let me give a shot and see if that fix it”, just to get to those set screws on the pulley I had to remove the motor… I spent over an hour trying to put it back together.
Once I was done I told Aric from support I was done, then he asked if the XYZ axis moved freely, when the printer was powered off, I replied and said “no they are locked, even when the power to the printer is off”… and that was it, he never replied back.
By them posting new documentation it doesn’t fix my problem… So I submitted a return ticket… let’s see how long that takes.
Thanks for your help Bro!
I feel your pain when it comes to wife complaining about spending time on the printer. I hope everything turns out for the best.
@Dat_Chu
hahaha! yeah man… right now I have to play my cards right… 