How to ask for help from the support community [IMPORTANT]:
-Please speak in complete sentences with proper spelling, grammar and punctuation. Fragments and run-ons are not pleasant nor easy to read. We understand that many of our users are not native English speakers, and are more than accommodating, but some effort should be made from everyone please.
-Explain what is happening. A picture tells a thousand words, but we need at least a few words explaining the context: what did you do, what the issue is, what the machine is or is not doing, and so on. Also please include pictures of the full screen, and then use words to tell us where to focus our attention, as described above.
tl;dr: pictures and punctuation, thank you.
Other important details that may help diagnose your problem. Are you running the latest SPJS build/ what version are you experiencing this issue on? What browser are you on? When did the issue begin/ how long have you been experiencing it?
Spell it out for us: "I did __, I expected to happen, but instead did/ did not happen.
Just a few steps to make the lives of the people helping easier, and to improve your odds of getting help. I come from a tech support background and I can’t emphasize enough how important these points are so that we can diagnose the issue correctly and quickly.
@ThantiK I think you’ll need to generalize this a bit more to all types of posts, like “don’t just post a pic or youtube/ any type of link, actually use words to tell use what it is”.
I agree and I’m used to this behavior as I too work in IT, Network Operations in fact. I get many support tickets every day that contain “words”, none of which are useful to me solving the customer’s issue. I learned to read between the lines and start thinking like Sherlock Holmes.
I learned to read between the lines and start thinking like Sherlock Holmes.